Customer Service

Welcome to the Bank of Kathmandu Limited Customer Care Center. This zone gives you access to propose valuable suggestion. At BOK, we believe that, you deserve the best in banking service too as in everything else. Therefore, we make constant effort to cater to your needs and requirements. If you need any information or assistance about a service or a product, please let us know.

Please ensure that you provide us with the following details:
  1. Full Name
  2. Account details, if you are BOK customer
  3. Contact information (name of organization if any, address, telephone/ mobile number, e-mail address)
  4. A clear description of your complaint.
And send to: info@bok.com.np

At our Customer Center, we aim to resolve your problem as quickly as possible. But if you think that your complaint has not been solved on time or if there is a delay to resolve the issue to your satisfaction, then please write to us.

Postal Address
GPO Box 9044
Bank of Kathmandu Limited
Head Office, Kamaladi
Kathmandu, Nepal.

Or,

Electronic Mail
Email: info@bok.com.np

Please ensure that you provide us with the following details:
  1. Full Name
  2. Account details, if you are BOK customer
  3. Contact information (name of organization if any, address, telephone/ mobile number, e-mail address)
  4. A clear description of your complaint.

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