Documents required for availing various types of loan such as personal loan, proprietorship or a company?
Please click below link for details : http://bok.com.np/servicesproducts/availing-various-types-loan/
Documents required for account opening?
Please click below link for details :
Reason to submit photo and citizenship copy to activate dormant account as they have already been submitted at the time of account opening?
It is the bank policy that customer must provide latest photo and citizenship copy in order to verify the actual account holder who come to bank for re-activation of the dormant account.
Facility of cheque book issue if account belongs to other branch?
Cheque book is only issued from the branch where the respective account belongs to due to security aspect.
BOKL evening counter timing?
Branch that runs evening counter services: Kamalpokhari, Newroad, Thamel, Jawalakhel Dhangadi ,Butwal, Pokhara and Jumla
Kamalpokhari Thamel Newroad Jawalakhel Dhangadi Nepalganj Butwal Pokhara Jumla Sunday-Thursday Sunday- Thursday Sunday- Thursday Sunday- Thursday Sunday- Thursday Sunday- Thursday Sunday- Thursday Sunday- Thursday Sunday- Thursday 4-6pm 4-6 pm 4-6 pm 4-6 pm 4-6 pm 4-6 pm 4-6 pm 4-6 pm 4-6 pm Friday Friday Friday Friday Friday Friday Friday Friday Friday 4-6pm 4-6 pm 4-6 pm 4-6 pm 4-6 pm 4-6 pm 3-5 pm 3-5 pm 4-6 pm
Availability of safe deposit locker service at various branches and the charges?
BOKL branches with locker service facility are as: Kamalpokhari, Newroad, Thamel, Jawalakhel,Teku, Gyaneshwor, Old baneshwor, Chabahil, New Baneshwor, Maharajgunj, Balkhu, Nepalgunj, Butwal, Khairenitar,Pokhara, Dhangadi, Tikapur, Hetauda, Guleria, Naxal, Itachhen, Narayanghat.
Locker Rental Charges (On the basis of volume, cubic inch) Yearly Charges: Head Office and Branches within valley: Locker size: Size A (upto 1000) NRS 3,500 Size B (from 1001 to 1500) NRS 4,500 Size C (from 1501 to 3000) NRS 6,000 Size D (from 3001 to 6000) NRS 8,000 Size E (from 6001 and above) NRS 10,000 Outside Valley Branches: Locker size: Size A (upto 1000) NRS 2,500 Size B (from 1001 to 1500) NRS 3,500 Size C (from 1501 to 3000) NRS 5,000 Size D (from 3001 to 6000) NRS 7,000 Size E (from 6001 and above) NRS 9,000
Facility of Visa card in foreign countries other than India/Bhutan
International Visa Debit Card is available for foreign countries other than India/Bhutan.
Use of ATM debit card in India and limit per day?
The limit for the use of ATM debit card in India is INR 15,000 per day. However, via POS, it can be used up to equivalent NPR 200,000 per day and equivalent NPR 100,000 per transaction.
Debit card, credit card, internet banking, mobile banking facility
Please click below link for details :
Types of various saving, fixed accounts offered and requirement of minimum balance
Please click below link for details :http://bok.com.np/account/types-various-accounts-offered
Why DMAT is not online despite other banks are already gone online?
We are in process of making DEMAT account online through internet and mobile device, it will take some time.
Can electricity and telephone bills be paid online through the Bank account?
Only telephone bills can be paid online through the Bank account at this time.
How safe is online money transfer through BOK Smart Application?
Security is a vital aspect of BOK Smart Application. Device ID registration, strict password policies and encryption mechanisms make BOK Smart Application a highly secure application.
How to use BOK Smart application?
BOK Smart application can be used in mobile phones from both SMS and GPRS access channels with the option to use either one depending upon the availability of network and internet access.
How to complain if a customer is not satisfied with the banking service?
If a customer has any complain regarding the service of the bank can lodge a complaint through email i.e. email@example.com , or he/she can also choose to drop a written complaint letter in the suggestion box in the branch.
Interest rates on deposit and loans?
Please click below link for Interest rate details http://bok.com.np/interest-rate/
BOK Smart application in iOS devices?
Yes BOK Smart is available in IOS Device as well.
Process of activating dormant account and time required?
- Fill up the dormant re-activation form and Know Your Customer (KYC) form.
- Submission of identification document (Citizenship/ passport/ driving license/ voters id/ and 1 photo
- Sign in the dormant re-activation register
- Approx time: 5-10 minutes