With two and a half decades of operations, Bank of Kathmandu Limited has always put in priority our commitment to delivering service excellence and creating long term mutually beneficial relationships with our valued customers. Serving more than half a million customers, we now stand to deliver highest levels of customer service through a multitude of product & services from a wide network of 103 branches, 97 ATMs and 10 Extension Counters.
We take pride in being the first Bank in the country to implement Value Chain Financing model under which we provided micro loans to the sugarcane framers in the far western region. Similarly, to help bring financial inclusion in the truest sense by providing financial access to the financially underserved population, the Bank opened various branches in various locations of Mid & Far- Western regions.
Today, the Bank has already taken significant strides in providing our valued customers a multi-channel service experience from a seamlessly integrated channel network that ranges from branch banking services to banking done through internet & mobile phones.
Our products & services are tailor-made to suit the requirement of all business segments i.e. from the big Corporates and Infrastructure projects to the SMEs, Retail & Development Credit. Similarly, our saving deposit products are designed to cater to the requirements of the specific customer segments and supplemented by an array of products & services such as Remittances, Cards, Mobile Banking, Internet Banking & other tech-based solutions.
As we embark on a journey to becoming the preferred Bank for our stakeholders, we remain highly committed in making our customers’ lives easier & enhance their overall service experience at every stage of their banking needs.
"Customer First” attitude in beliefs and actions.
To inculcate a sense of belongingness in all staff towards the Bank.
Cleanliness: to enhance general ambience of the work place to provide excellent customer service at all times and enhance the overall customer service experience.
Time management for optimum utilization of work time to produce desired output & productivity by prioritizing job responsibilities.