Mobile Banking (BOK SMART)

You need to visit your respective branch to inform the same and unblock the password. For this, you also need to fill & submit the unblock request form to the branch.

If the customer not able to visit the branch, Customer can email an application (Handwritten application) with Name, Account Number, Mobile Number and Signature to tbso@bok.com.np

If you forget your password, it needs to be reset. You can reset the password by clicking “Forget Password” option and reset the password yourself from your convenience.

If customer not able to reset the password at your convenience, Customer can email an application with Name, Account Number, Mobile Number and Signature to tbso@bok.com.np

You can send the application with Name, Account Name, Mobile Number and Signature to tbso@bok.com.np and contact with the below mentioned digital help desk members mobile number for the support.

• Dilan Shakya 9803309623
• Nabin Shrestha 9841938100
• Bibhusan Chand 9841795291

With the BOK Smart application, you can access and manage your BOK accounts to perform the following services.

• View your account balances and last 5 transaction statements.
• View your credit card information
• Transfer funds between your applicable BOK accounts.
• Transfer funds to another bank account associated with fonepay networks.
• Pay bills to utilities like Postpaid, NTC Landline, and Credit Cards. Direct Top-up to NTC Prepaid, Postpaid, ADSL, Ncell Prepaid, Ncell Postpaid, Dishome and Simtv accounts, Recharge Vouchers for NTC prepaid, NTC CDMA, Broadlink, Smart Cell and Dishome.
• Locate ATMs and branches with its route navigation.
• Get instant notifications from debit or credit on account activities.
• Statement request between applicable dates

*(Data charges from your mobile service provider may apply. BOK is not responsible for these charges. In the case of SMS, your request will cost the minimum charges set by the Telecom itself).

BOK Smart Download Link:- onelink.to/a65xe5

Yes, you will need an account to enjoy this service by simply downloading the app or click https://boksmart.bok.com.np/ then select “eService” to open an account.

Yes, we advise customers to visit their app store to update the app or turn on automatic update from your app store setting in your mobile device.

The new app works on phone operating on OIS and Android version X.x and above.

After update/download, simply register with your account details any of the enrollment options.

This is your 4 digit transaction authorization PIN. You are required to create this PIN during registration process.

You are required to create your Passcode during the registration process. Please note that the numbers on the dial pad will be scrambled for subsequent log-in.

If you have forgotten your password, simply click on “Forget Password” option on the login page and follow the prompts.

On the Homepage, you can view all your accounts by simply swiping through the displayed accounts until you see the “View All Accounts” tile.

On the Homepage, you can choose to hide or show one or more of your accounts by simply clicking on the Settings icon on the “Total Balance” dashboard and click on the toggle button to hide/show your Account of choice.

OR

Select the “View All Accounts” tile, then click on the Settings icon on the top right corner of the page and click on the toggle button to hide/show your Account of choice.

On the Homepage, simply swipe downwards on your screen to refresh the app.