Customer Privacy and Security Statement

This statement confirms and endorses our bank's understanding of and respect for the privacy expectations and rights of our customers regarding financial information and other related information which the bank has or gathers in the normal course of business. It is intended to provide guidance to bank personnel as well as assurance to our customers. We will also, of course, act in compliance with all applicable laws and regulations in the country. Here is the Bank's declaration to the customers:

• We will treat all your personal information as private and confidential (even when you are no longer a customer).
• We will not reveal information or data relating to your accounts, whether provided by you or otherwise, to anyone, including other companies /entities, other than in the following exceptional cases:
  i. If we have to give the information by law or if required by the regulator.
  ii. If there is an obligation towards the public to reveal the information.
  iii. If our interests require us to give the information (for example, to prevent fraud or to service providers of the bank for supporting us in providing product and services to our customers) but we will not use this as a reason for giving information about you or your accounts (including your name and address) to anyone else.
  iv. If you authorize us to reveal the information.
  v. If we are asked to give a banker's reference about you, we will need your written permission before we give it.
• We will not use your personal information for marketing purposes by anyone including ourselves unless you specifically authorize us to do so.

Bank of Kathmandu Ltd. will always strive to ensure that customer privacy is respected and will conduct the business to fulfill the bank's promise.