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You need to visit your respective branch to inform the same and unblock the password. For this, you also need to fill & submit the unblock request form to the branch.

If the customer not able to visit the branch, Customer can email an application (Handwritten application) with Name, Account Number, Mobile Number and Signature to tbso@bok.com.np

If you forget your password, it needs to be reset. You can reset the password by clicking “Forget Password” option and reset the password yourself from your convenience.

If customer not able to reset the password at your convenience, Customer can email an application with Name, Account Number, Mobile Number and Signature to tbso@bok.com.np

You can send the application with Name, Account Name, Mobile Number and Signature to tbso@bok.com.np and contact with the below mentioned digital help desk members mobile number for the support.

Dilan Shakya 9803309623

Nabin Shrestha 9841938100

Bibhusan Chand 9841795291

  • Loan application to be completed by the applicant in the prescribed format.
  • Map of the applicants’ residence / firm or company site
  • Photograph and copy of citizenship of the proprietor / partners / directors / guarantor/s / key person (where applicable)
  • Renewed Firm/Company registration certificate.
  • License to conduct the business, where applicable
  • PAN and latest tax paid receipt.
  • Copy of MOA and AOA and board minute permitting bank borrowing in case of Private Limited.
  • Title Deed, four boundary certificate, trace map, revenue receipt of land or land and building offered as collateral. In case of loan for construction of building or loan against building as a security within Municipality, documents certifying fulfillment of required standards set by the competent authority such as Naksapass, approval from concerned authorities, building construction completion certificate should be obtained.
  • Historical/ projected financial statements as applicable. Selfdeclared financial statement in case of proprietorship / partnership firm and Audited Financial Statement in case of Private Limited Company.
  • In case of working capital financing, latest sales turnover statement (> 12 months) or in case of new venture projected sales turnover statement (Minimum 1 year).
  • In case of fixed asset financing, estimated cost of the project, quotations, expert’s assessment of the project and projection up to the project span.
  • In case of loan against cash or near cash securities, FD receipt/ /Government Bond Certificate (as applicable).
  • Document/statement evidencing experience of the Owner, Guarantor or Key Person.
  • Documents/ statements indicating settlement of loan and certification of loan in Pass Category from existing Banks/ Financial Institutions, as applicable.
  • No Objection Letter from Banks/ Financial Institutions, as applicable.
  • Borrower’s details and borrower’s declaration.
  • Net worth Statement of applicant’s and guarantors.
  • Other documents as decided by the management from time to time.


  • Identification document of Account holder (Citizenship/Passport)
  • Two Recent Passport Size Photographs of Account holder

Proprietorship/ Partnership Firm

  • Completed Account Opening Form
  • Certificate of Registration/Incorporation
  • Income Tax Certificate (PAN Card)
  • Request letter/Minute
  • Partnership Deed (in case of partnership firm)
  • Evidence of Identification of Account Operator (Citizenship/Passport/Driving License/Voter’s ID)
  • Two Recent Passport Size Photographs of Account Operator(s)
  • Latest Audit report/ Tax clearance certificate (if applicable)

Limited Liability Company/Social Organization/School

  • Completed Account Opening Form
  • Board Minute to Open and Operate the Account
  • Certificate of Registration/Incorporation
  • Articles of Association
  • Memorandum of Association
  • Charter / Biniyamawali/ Constitution
  • PAN
  • Evidence of Identification of Board members/ CEO/ chairperson /Authorized signatories (Citizenship/Passport)
  • One Recent Passport Size Photographs of Board members/ CEO/ chairperson /Authorized signatories
  • Latest Audit report/ Tax clearance certificate (if applicable)

With the BOK Smart application, you can access and manage your BOK accounts to perform the following services.

  1. View your account balances and last 5 transaction statements.
  2. View your credit card information
  3. Transfer funds between your applicable BOK accounts.
  4. Transfer funds to another bank account associated with fonepay networks.
  5. Pay bills to utilities like Postpaid, NTC Landline, and Credit Cards. Direct Top-up to NTC Prepaid, Postpaid, ADSL, Ncell Prepaid, Ncell Postpaid, Dishome and Simtv accounts, Recharge Vouchers for NTC prepaid, NTC CDMA, Broadlink, Smart Cell and Dishome.
  6. Locate ATMs and branches with its route navigation.
  7. Get instant notifications from debit or credit on account activities.
  8. Statement request between applicable dates

*(Data charges from your mobile service provider may apply. BOK is not responsible for these charges. In the case of SMS, your request will cost the minimum charges set by the Telecom itself).

BOK Smart Download Link:- onelink.to/a65xe5

It is the bank policy that customer must provide latest photo and citizenship copy in order to verify the actual account holder who come to bank for re-activation of the dormant account.

International Visa Debit Card is available for foreign countries other than India/Bhutan.

Safe Deposit Locker refers to space provided by the Bank to its account holders to meet demand of safeguarding their precious assets and other important documents. Bank ensures the safety of the precious items/documents while stored in the locker in one hand and also facilitates to have easy access to such lockers by the locker holding customers. 

Cheque book is issued from the any branches.

The limit for the use of ATM debit card in India is INR 15,000 per day. However, via POS, it can be used up to equivalent NPR 200,000 per day and equivalent NPR 100,000 per transaction.

No, Locker facility are available at below mention branches only.




Kamalpokhari Branch


Thamel Branch


New Road Branch


Butwal Branch


Hetauda Branch


Nepalgunj Branch


Dhangadi Branch


Pokhara Branch


Jawalakhel Branch


New Baneshwor Branch


Gyaneshwor Branch


Tripureshwor Branch


Chabahil Branch


Tikapur Branch


Guleriya Branch


Khairenitar Branch


Balkhu Branch


Old Baneshwor Branch


Maharajgunj Branch


Narayanghat Branch


Naxal Branch


Kalanki Branch


Ittachhen Branch

We are in process of making DEMAT account online through internet and mobile device, it will take some time.

Fill up and submit BOK Debit Card Application Form to the Customer Service Desk of any branch of the
bank at your convenience. You may download the BOK Debit Card Application Form from our website or
simply collect it from any branch of Bank of Kathmandu Ltd.

A card issued by our bank giving the credit card holder an option of “Spend Now and Pay Later”. It facilitates credit card holder to borrow funds usually at point of sales and during online payment.

Yes, the card can be used at any of the ATMs to withdraw cash within Nepal and India. The limit of cash withdraw is 10% of total limit.

Security is a vital aspect of BOK Smart Application. Device ID registration, strict password policies and encryption mechanisms make BOK Smart Application a highly secure application.

Yes the  BOK debit/credit card can be used for online transactions. 

Yes, you can settle the installment amount before completion of installment period

If a customer has any complain regarding the service of the bank can lodge a complaint through email i.e. suggest@bok.com.np , or he/she can also choose to drop a written complaint letter in the suggestion box in the branch.

The following insurance coverage are available on the mentioned products.

S. N.


Insurance Coverage Facilities


BOK Premium Salary

Accidental Death and Permanent Disability up to NPR 700,000.


BOK Super Salary


BOK Safalta Muddati Khata

Insurance Coverage up to NPR 1,100,000 /-

  • Group Personal Accidental Insurance includes permanent disability (GPA) - NPR 500,000 /-
  • Critical Illness (covers 18 diseases) - NPR 500,000
  • Medical Insurance - NPR 100,000 /- (OPD up to NPR 20,000 /- and Hospitalization up to NPR 80,000 /-

No, one has to visit the branches personally to open an account. However, for the company account the authorized agent can open an account on behalf of the company subject to fulfillment of the required documents and KYC/AML regulations.

SWIFT payments are a type of international transfer sent via the SWIFT international payment network. For SWIFT transfer following information is to be provided to the remitter.

  1. Correspondent Bank Details with SWIFT Code
  2. Beneficiary Name:
  3. Beneficiary Account Number:
  4. Beneficiary Bank /Branch

Link for the list of Correspondent Bank:- https://www.bok.com.np/services-products/correspondent-banking

  • Fill up the dormant re-activation form and Know Your Customer (KYC) form.
  • Submission of identification document (Citizenship/ passport/ driving license/ voters id/ and 1 photo
  • Sign in the dormant re-activation register
  • Approx time: 5-10 minutes

Swift code of Bank of Kathmandu Limited  is BOKLNPKA

BOK Visa Debit Card is a convenient and secure alternative in offer for bank customers instead of cash. It is a plastic card that can be used in Automated Teller Machines (ATMs) and Point-of-Sale (POS) Terminals connected to Visa Network. The card is operative by 4 digits PIN number also known as numeric Password.

Remittance amounting Rs. 1.00 lakh and above shall be through Bank account only.

Minor by age limit are not eligible for the card. However, operator of the minor’s account can
apply for the card.

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